You are entitled to request for a refund in the following cases:
1. Incorrect payment transaction.
2. You have spent for StreamSpread services less than you have prepaid. In such a case you are entitled to ask for a refund within 30 days after the termination of the Contract. Before refunding, StreamSpread will have to finalize all not invoiced spending and make necessary adjustments where needed. After finalizing all current statistics, your unused balance will be refunded to you at your request, minus an administrative fee of 25% to cover StreamSpread’s costs and fees related with the management of giving a refund, within 30 working days. YOUR REFUND WILL BE CREDITED BACK TO THE SAME PAYMENT METHOD AND SAME PAYMENT ACCOUNT THAT YOU USED TO MAKE YOUR LAST PAYMENT. You may be required to provide additional information or documentation in order for StreamSpread to confirm your identity, before any refund request is processed.
3. Actions forming the basis of the pricing model of your Campaign are based on a Publisher’s fraudulent activities (i.e. the artificial increase of actions). In order to detect and prove Publishers’ fraudulent activities you undertake to send to StreamSpread a weekly detailed report of sources/websites you consider to be fraudulent. In case the Publisher’s fraudulent activities cannot be clearly identified based on your report, StreamSpread is entitled to request additional proof from you. If you fail to submit a weekly report or additional proof regarding the Publishers’ fraudulent activities, StreamSpread may refuse to give a refund and adjust your balance accordingly. In case you are using post-payment method and you are able to prove Publishers’ fraudulent activities pursuant to this clause, StreamSpread will not invoice you for the agreed actions based on Publisher’s fraudulent activities.
PLEASE BE AWARE THAT IF YOUR CONTRACT WITH STREAMSPREAD IS TERMINATED DUE TO THE VIOLATION OF CONTRACT BY YOU (E.G. DUE TO YOUR FRAUDULENT ACTIVITY), STREAMSPREAD IS ENTITLED TO A CONTRACTUAL PENALTY IN THE AMOUNT OF YOUR UNUSED BALANCE AND THEREFORE.